You can always return the product within 14 days after delivery. The product must still be sealed. To initiate a return procedure, send a request to firstname.lastname@example.org. After you have received confirmation from us, the product must be shipped within 14 days. Once we have received the product, we will refund the full purchase amount within 14 days. The costs for the return shipment are for your own account. Please note, the product can only be returned if the packaging of the product is still sealed.